Once you have signed off your final designs and confirmed your order quantities we will request a 50% deposit to secure your order. Once your order is ready to ship we will be touch to organise the remaining 50% balance.
Delivery & Lead Time
Delivery for BULK orders is absolutely free, there are no hidden charges on top of what you have been quoted for your custom kit. Lead-time is typically 6 weeks though can be 8 to 10 weeks for some of the higher end collections.
Custom kit -If your garment is not as described or has any manufacturing defect please return it to us and we will either repair or replace no questions asked.
Returns and Exchanges
1. Custom kit - Each piece of custom clothing is designed with care based on our customers preference of colour and style and carries their names and logos, unfortunately due the bespoke nature of custom clothing we cannot accept any returns that aren't warranty related, this does not affect your statutory rights.
2. Retail items- Change your mind ? don't worry, we have a 30 day returns policy on all items bought from our web store. We will be happy to refund any products as long as they are fit for resale, have the original packaging intact and tags attached and are in new condition- free from any marks or stains from fitting.
Items can only be exchanged for replacements of the same value, determined by our online pricing at the time of exchange. If exchanging for a different size or colour advertised at a higher price, the difference will need to be paid before the exchange can be completed.
If you request a refund, you will be responsible for domestic or international shipping back to Spin11. We will issue a refund for the merchandise price minus shipping costs incurred and any fees that are charged by the store.
If you request an exchange, you will be responsible for domestic or international shipping back to Spin11.
Custom order policy
We are here to offer you the best advice possible and to help you choose the right clothing options for you and your friends. Once you have decided on your products selection and confirmed the sizes quantities and designs, you will be required to pay a 50% deposit to place your order, once your order is ready to be shipped, we will be in touch for the remaining 50% balance.
If you have a change of heart and wish to cancel your order after your deposit has been paid unfortunately you will forfeit your deposit. If the production process has begun you will be required to pay the outstanding 50% balance also.